The Customer Knows is a complex specialist-driven digital survey delivered to the target address in an HTML-based e-mail vehicle or from your company's website. (It is more complex than “Coupons Today”) Responses and tracking are automatically delivered to the sponsor’s secure campaign storage area on the Customer Knows server. The responses are easily formatted using existing pre-engineered Crystal Reports. A skilled survey specialist was, until a recent release, required to build these more complex path-driven messages and questionnaires. The client can review their survey responses at anytime on-line, real-time. Responses may be easily exported to Microsoft Word, PowerPoint and Microsoft Excel by selecting an export format on a simple menu. The entire system resides on The Customer Knows server, so there is no installation to go through and no software nor hardware to maintain.

Paper Survey Conversion can save you headaches and expense down the line.  Some organizations survey their clients, vendors, and employees using various formats and applications.  They later find that the collected data cannot easily be tabulated, analyzed and illustrated.  Do not fall into that trap.  If you have a survey, send it us and we will convert it to a mechanized survey that will tabulate and illustrate, real-time, as the surveys are completed.

Custom Survey Design consulting services provides the special linkages and organization large organizations require.  The Customer Knows staff has a wealth of Microsoft skill. Use them for integrating The Customer Knows products to your CRM database, training your staff on the more complex “The Customer Knows” survey tools, or your clients on the “Coupons Today” product. If you have other consulting or programming needs, feel free to discuss them with the consulting staff at The Customer Knows.

Coupons Today is a customer-driven digital survey and coupon offer delivered to the target address in a graphical e-mail vehicle. Responses and tracking are automatically delivered to the sponsor’s secure campaign storage area on the Customer Knows server. The responses are easily formatted using existing pre-engineered Crystal Reports. There is no programming effort required to build high-impact messages or to review the responses. Responses may be easily exported to Microsoft Word and Microsoft Excel by selecting an export format on a simple menu. The system typically resides on The Customer Knows server, so there is no installation to go through and no software nor hardware to maintain.

Right Data Right Now is an ad hoc reporting system that allows the user to design his or her own management information reporting system, without knowing how to program.